Our toys ship from the partner store that holds the stock. We do not run a warehouse and we never handle a parcel, so the delivery estimate you see at checkout is the real one.
Most addresses in the continental United States see a package inside two to five working days on standard delivery. Members of the store's own delivery programme usually see it faster, and Alaska, Hawaii and forces addresses run a few days longer.
Tracking appears in your order history on the store once the parcel has been collected. That page updates before any email does, so it is the one worth refreshing.
If a parcel is late, the store's delivery guarantee is the mechanism that fixes it. Raising it there is faster than writing to us, because they hold the order number and we do not.
Multi-item orders sometimes split across two deliveries. Nothing has gone wrong when that happens; the second parcel carries its own tracking number.
Questions about any of this go to [email protected].